Hi, I’m

Amin Hosseini

Helsinki
Amin Hosseini

Summary

Innovative IT Support Specialist with experience in selecting and setting up diverse technical equipment. Strong written and oral communication skills resulting in knowledgeable, satisfied customers. Excellent instructional and problem-solving skills reduce concerns related to new technology.

Overview

10
years of professional experience
7
Certification

Work History

Honeywell Oy

IT Support Specialist
2022.08 - Current (8 months)

Job overview

  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Answered questions and provided information to customers about new software or hardware.
  • Determined hardware and network system issues using proactive troubleshooting techniques.

Discovery Channel

IT Support Specialist
2021.11 - 2022.02 (3 months)

Job overview

  • Created help desk tickets, troubleshot and resolved desktop issues.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.
  • Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
  • Delivered onsite technical support for 50+ employees.

Part Software Group

Senior IT Support Engineer
2020.04 - 2021.11 (1 year & 7 months)

Job overview

  • In charge of Troubleshoot and optimizing Network in the premises the LAN& WAN and supporting.
  • Responsible for the Technical Issues maintenance, repair and System configuration and quality check of all electric Vehicle.
  • Diagnosing and solving hardware or software faults and repairing, replacing, upgrading ICT equipment. (computers, printers, routers etc.)
  • In charge of all IT inventory laptops, N-computing, desktops, printers and other ICT equipment.
  • conflict resolution, both on software and hardware side, as well as in the improvement of respective work processes.
  • Utilize logistics IT to optimize procedures.
  • Installing and testing new facilities and equipment.

ARIBA

Senior Network Administrator
2018.01 - 2020.04 (2 years & 3 months)

Job overview

  • Managing the ticket system and Ticket queue.
  • Manage incidents, service requests, and tutoring requests with a high level of customer contact, both face to face and via remote tools.
  • Onboarding/Offboarding of users.
  • Managing assets and asset systems.
  • Deploying desk setups for new hires, and issuing equipment as needed.
  • Work independently and as a member of the helpdesk, ensuring that the high standards of customer support are maintained.
  • Documenting processes and procedures.
  • Prioritization and resolution of incoming IT disruptions.
  • Installation and configuration of desktop PCs, notebooks, phones, tablets.
  • Peripherals and installation of Windows 7, Windows 8 and Windows 10.
  • Support of end users in everyday IT issues .

Self Employed

Junior IT Recruitment Consultant
2014.01 - 2018.01 (4 years)

Job overview

  • Installing and configuring computer hardware and software systems, networks, printers and scanners.
  • Responding to various user queries through chat, email, and phone (iOS, Android) or ticketing system.
  • Direct support for software suites, Microsoft Office 365, VPN, OS Windows, in email troubleshooting, network connectivity, upgrades of operating systems, and migration of operating system.
  • Track all Incidents and Service Requests in ticketing system. Configure new hardware, PCs and networking equipment, for deployment in the field.
  • Provide cross-functional support of all systems supported.
  • Execute service delivery (IMAC, Break Fix, Desk Side Support).
  • Installed, maintained and optimized desktop /notebook configurations at customer sites.

Education

Iqbal Lahore Higher Education Institute

Master of Science from Computer Systems Networking And Telecommunications
09.2019

University Overview

Imam Reza International University

Bachelor of Science from Information Technology
06.2016

University Overview

Skills

  • TECHNICAL SKILLS: Structured thinking, Multitasking skills, Assertiveness, Adaptability, Charisma, Ability to work under pressure, Flexibility, Structured and goal-oriented approach to work, Intercultural competence, Time management, Stress resistance, Problem-solving skills, Self-discipline, Self-confidence, Selfresponsibility, Self-reflection, Ability to work in a team, Knowledge of human nature, Communication skills, Willingness to integrate, Critical faculties
  • SOFTWARE: Windows 10, Antivirus, Customer Interaction Center (CIC), Office 365, Windows 8.1, MS Office 2010, Windows 8, VoIP, Windows 7/8/10 / XP, Windows 98, Bitlocker, Microsoft, Jabra, Avira, SAP, Netviewer, Onedrive, Office 365 2019, McAfee, Windows Defender, Malware-Schutz Windows Defender, Windows Vista, Firewall, MS Office 2019/2016, wix, Skype for Business, Android, Ethernet, ISDN, Offfice 365 2016
  • HARDWARE: Cisco switch and routing, Cisco router and switch securityCisco CUCM and CME, Cisco IP-Phones, MikroTik RouterOS, MikroTik P2P Radio, MikroTik Access-Point, Microsoft Windows Server 2008R2 - 2019, Microsoft TMG Server, KerioControl Firewall, Kerio-connect Mail Server, HP Servers Assembling, HP iLo, VMware ESXi 5 - 7, Issabel PBX, Ubiquiti Access-Points and UniFi

Certification

  • CCNA R&S
  • CCNA Voice
  • CCNP R&S
  • MCSA 2008-2012
  • AWS-Frontier: Foundation and Maintenance
  • Dell Self-Dispatch Technician

Timeline

IT Support Specialist
Honeywell Oy
2022.08 - Current (8 months)
IT Support Specialist
Discovery Channel
2021.11 - 2022.02 (3 months)
Senior IT Support Engineer
Part Software Group
2020.04 - 2021.11 (1 year & 7 months)
Senior Network Administrator
ARIBA
2018.01 - 2020.04 (2 years & 3 months)
Junior IT Recruitment Consultant
Self Employed
2014.01 - 2018.01 (4 years)
Iqbal Lahore Higher Education Institute
Master of Science from Computer Systems Networking And Telecommunications
Imam Reza International University
Bachelor of Science from Information Technology
  • CCNA R&S
  • CCNA Voice
  • CCNP R&S
  • MCSA 2008-2012
  • AWS-Frontier: Foundation and Maintenance
  • Dell Self-Dispatch Technician